Shipping & Delivery

The following information pertains to online retail purchases made via this website ONLY. For more information on shipping charges or for additional options for shipping wholesale orders, phone orders, and in-store purchases, please contact us.

Generally, we ship all regular orders (other than heavy items like Furniture and Rugs) via Federal Express ground, one of the world’s largest and most reliable shippers. However, in the event that we deem another shipping method/agent to be more appropriate for delivering a particular order, we reserve the right to ship by any reputable courier or the USPS.  All shipments made from IANSAUDE.COM are shipped with insurance and will generally require an adult’s signature for release at the time of delivery. All shipments are insured for the replacement value of the merchandise.

Certain types of merchandise (specifically jewelry items above $500 in value) may always require an expedited or special shipping method in order to comply with requirements made by our insurance underwriter. High value shipments for jewelry may also occasionally be required, and may be arranged to be made via armored transport service. Special charges may apply. Please contact us before placing an order which you would like to ship by armored transport.

The delivery options and charges that appear on this Site are generally assessed based on approximate shipping weight, the category to which the merchandise belongs, and the most reliable mode of shipping for that particular category. Since we offer a wide variety of merchandise on this Site, a product belonging to one category may be best shipped by a method that is different from product belonging to another merchandise category. Therefore, we have tried our best to simplify the shipping process for our clients by offering a selection of the most popular and cost-effective shipping options available. If you believe that your order requires another mode of shipment that we do not currently offer, you are welcome to contact us to see if we can honor your shipping request and process your order over the phone.

Domestic Shipments (All 50 States, U.S. Territories)

For all Jewelry orders, they will normally be shipped via FedEx Second-Day air, as the default-mode of shipment.  Our insurance underwriters require that they be shipped Second-Day air or a faster mode of service, or by registered mail, in order to be fully insured. Upgrading to Overnight Night service is also available for an additional charge. 

For all Non-Jewelry orders for smaller/lightweight merchandise (such tabletop items; scarves, throws and wraps; small artifacts and accessories, etc) we generally ship insured to all Domestic destinations using FedEx Ground or similar service unless you stipulate otherwise. Second-Day Air and Priority Overnight services are available for an additional charge.  

For larger, heavyweight or bulky items (such as Furniture and Rugs) we generally ship via common carrier or white glove service. Please contact us for further information on coordinating freight shipments.

Also please note: If you are purchasing both jewelry and non-jewelry items at one time in the same order, as an added security measure, we reserve the right to ship jewelry items separately from the rest of your shipment, even if they are both to be shipped via the same mode of service. 

International Shipments  

In general, the information presented on this Site is formulated for deliveries within United States and Canada. However, most items on this Site can be made available for delivery to addresses outside the US, depending on the prevailing import regulations of the country to which the merchandise is to be delivered.

As a matter of course, however, the Site has been optimized to fulfill orders only from within the domestic delivery area prescribed above.

Nevertheless, for any foreign clients wishing to place an order, please contact us by email or phone for current pricing & shipping information so that we can help facilitate placing any orders for foreign delivery. 

• For most international deliveries for small items valued up to $25,000 per box (including Jewelry, Cashmere Throws/Blankets, Artifacts, etc.). shipments can generally be made via FedEx or another reliable courier with an additional insurance endorsement. Such shipments will always be shipped fully insured. High value jewelry shipments can also be arranged via an international armored service or, in some cases, by private courier. Additional charges may apply.

• For larger items such as Furniture or Rugs, we are generally able to arrange for international shipping (white glove service to addresses in Europe) depending on the nature of the shipment and the country of final destination.

A note about import duties: Customs import duties for shipments made by IAN SAUDE INC. to addresses outside the USA must be borne by the customer, who will be the “importer of record,” and such duties will be assessed at the prevailing rates according to the harmonized tariff schedule in their specific country of import. 

• For smaller goods traveling by international courier: Although FedEx and all comparable couriers generally provide customs brokerage services for the purpose of clearing the goods in every country to which they deliver, the importer is still responsible for obtaining any & all information about the particularities of the applicable import regulations directly from the customs department of the country of import in advance of delivery.  FedEx, etc. may also assess additional charges for these customs-clearing services.  These charges are to be borne by the importer, and the courier will generally require payment for such services at the time of delivery, before releasing the shipment. Please check directly with the courier for the specific terms of payment for customs clearance.

• For shipments of large merchandise: IAN SAUDE INC. may be able to facilitate door-to-door shipment with one of our international freight forwarders or white glove freight providers. In such cases, the freight forwarder will generally handle the entire process of shipping, customs clearance and delivery to the final destination. In such cases, all customs duties, shipping and handling charges will be incorporated into the Freight company’s final invoice. These invoices will generally require pre-payment or payment in full before final delivery is made. If you would like to purchase a product for international delivery, please contact us in advance. We are happy to research the particulars of your situation and to help facilitate the process from start to finish, making it as seamless, secure and pleasant as possible.

Also please note: while IAN SAUDE INC. is happy to furnish all the shipment documentation in a fashion that best comports with the requirements of the country of import, we will not be held responsible for any delays, duties, incidental fees or other complications, whatsoever, associated with the process of importation, as they vary widely from country to country and lie completely beyond our control.